Privacy Policy

This privacy policy explains how BetBeast collects, uses, stores and protects personal information belonging to players who access this website and its associated casino and sportsbook services. It applies to all visitors and registered account holders in Australia and describes the categories of data handled, the purposes for which they are processed, the rights available to players, and the security measures in place. Anyone using this site is encouraged to read this document in full before registering an account, as continued use of the platform is taken as acknowledgement of the practices described below.

BetBeast is operated by Dama N.V., a company registered under number 152125 with a registered address at Scharlooweg 39, Willemstad, Curacao, and holds authorisation from the Curacao Gaming Control Board. This policy sits alongside the terms and conditions that govern use of the site, and works together with the responsible gaming information published separately, which covers player protection tools in more detail.

Scope of This Policy

This policy covers personal data collected through the website, the mobile-optimised platform referenced on the mobile app page, customer support interactions, and any related communications such as email or live chat. It applies regardless of the device or browser used to access the site. Where a player uses third-party payment providers, those providers may operate their own separate privacy practices, and players are encouraged to review the relevant provider’s terms before completing a transaction referenced on the payment methods page.

The policy does not extend to unrelated third-party websites that may be linked from this site. Once a player leaves the BetBeast domain, any data handling on the destination site is governed by that site’s own policy, and BetBeast accepts no responsibility for practices outside its own platform.

Legal Basis for Processing

Personal data is processed on several legal grounds depending on the purpose. Processing may be necessary to perform the contract formed when a player opens an account and agrees to the terms and conditions, to comply with legal and regulatory obligations such as anti-money laundering checks, to protect the legitimate interests of the operator in preventing fraud and abuse, or with the player’s consent where consent is the appropriate basis, for example for certain marketing communications. Players may withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

Categories of Data Collected

BetBeast collects only the information reasonably required to operate the platform, verify identity, process payments, and comply with licensing obligations. Data is gathered directly from the player during registration and account use, automatically through the player’s interaction with the site, and in some cases from third parties such as payment processors or identity verification services.

Where documents are submitted in a script other than Latin or Cyrillic, additional video verification may be requested, since automated review tools rely on those alphabets. This is a standard part of the identity verification process and is described further under Know-Your-Customer procedures.

How Personal Data Is Used

Personal data is used to create and manage player accounts, verify identity and age, process deposits and withdrawals, provide customer support, detect and prevent fraud or money laundering, comply with licensing and regulatory obligations, and, where consent has been given, to send information about account activity or platform updates. Data relating to bonus activity, such as wagering progress or deposit history tied to the welcome package, is processed to confirm eligibility and enforce the associated conditions, including wagering requirements, maximum bet limits while a bonus balance is active, and validity periods. This processing is limited strictly to what is required to administer such rules fairly and is never used to disadvantage a player.

Age verification is a mandatory part of account use given the legal minimum gambling age of 18 in Australia. Proof of age may be requested at any stage, and accounts belonging to individuals who cannot demonstrate they meet the minimum age requirement will be closed and any associated funds handled in accordance with the terms and conditions.

Cookies and Similar Technologies

BetBeast uses cookies and comparable tracking technologies to operate the website correctly, remember player preferences, maintain login sessions, and understand how the site is used so that performance can be improved over time. Cookies are small text files stored on a device when the site is visited. Some cookies are strictly necessary for the site to function, such as those maintaining a secure session after login, while others are used for analytics or to tailor content based on prior activity.

Players can control cookie behaviour through their browser settings, including blocking or deleting cookies, though disabling essential cookies may affect the ability to log in or use certain features. Where analytics or preference cookies are used, players may be given the option to accept or decline them through a cookie banner or equivalent mechanism presented on first visit. This cookie policy operates as part of the wider data protection approach described throughout this document.

Sharing of Personal Data

Personal data is shared only where necessary and with appropriate safeguards in place. Categories of recipients may include payment service providers and processors such as those handling card transactions, e-wallets, bank transfers, and cryptocurrency payments through the platform used for digital currency processing, identity verification providers engaged to confirm documents submitted during know-your-customer checks, regulatory and law enforcement bodies where required by applicable law or licensing conditions, and professional advisers such as auditors or legal counsel where necessary for compliance purposes.

BetBeast does not sell personal data to third parties for their own marketing purposes. Any transfer of data outside the player’s home jurisdiction is carried out with appropriate contractual protections in place, reflecting the international nature of payment processing and platform hosting.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes described in this policy, including any applicable legal, accounting, or regulatory retention periods. Transaction records, verification documents, and communication logs are typically retained for a period following account closure to satisfy anti-money laundering and audit obligations. Once retention is no longer required, data is deleted or anonymised in accordance with internal data management procedures.

Where a player has been through the self-exclusion process described on the responsible gaming page, certain data may need to be retained for the duration of the exclusion period to ensure the exclusion is properly enforced and cannot be circumvented.

Data Security

BetBeast applies industry-standard encryption to communication between a player’s web browser and the site, helping to protect data in transit. Access to personal data internally is restricted to personnel who require it to perform their role, and verification processes such as identity checks and, where necessary, phone confirmation help reduce the risk of unauthorised account access. Withdrawal requests require identity verification before funds are released, which acts as an additional safeguard against fraudulent activity on an account.

While reasonable technical and organisational measures are maintained to protect personal data, no system can guarantee complete security. Players are encouraged to use strong, unique passwords, avoid sharing login credentials, and contact support promptly if they suspect unauthorised access to their account.

International Data Transfers

Given that BetBeast operates from Curacao and works with payment partners and service providers located in different jurisdictions, personal data may be transferred and processed outside the player’s country of residence. Where such transfers occur, appropriate contractual and organisational safeguards are applied to maintain a consistent standard of protection regardless of where processing takes place.

Player Rights

Players generally have the right to request access to the personal data held about them, request correction of inaccurate or incomplete data, request deletion of data where retention is no longer necessary or legally required, object to certain types of processing such as direct marketing, and request restriction of processing in specific circumstances. Requests can be submitted through the customer support channels described below, and reasonable verification of identity may be required before a request is actioned, to ensure data is not disclosed to the wrong person.

Players who wish to withdraw marketing consent can do so at any time using the opt-out mechanism included in promotional communications or by contacting support directly. Withdrawing marketing consent does not affect the processing of data necessary for account operation, verification, or legal compliance.

Children and Minors

The platform is intended exclusively for individuals who meet the legal minimum gambling age of 18 in Australia. No products or services are directed at, or knowingly offered to, anyone under this age. If it comes to attention that an account has been opened by a minor, or by someone otherwise ineligible under the terms and conditions, the account will be closed and appropriate action taken in line with applicable regulatory requirements.

Responsible Gaming and Data

Data relating to deposit activity, session length, and betting patterns may be used to support responsible gaming tools, including monitoring for signs that a player may benefit from setting deposit or loss limits, taking a cooling-off period, or pursuing self-exclusion. Cooling-off periods can range from one day to six months and either reactivate automatically or can be reopened seven days after a player’s request. Self-exclusion can be set from one day up to a permanent basis, and once activated cannot be reversed before the selected period expires. Deposit and loss limit decreases take effect immediately, while increases take effect after 24 hours, giving players a built-in pause before higher limits apply. Full detail on these tools is available on the responsible gaming section of the site, and players concerned about their gambling behaviour are encouraged to review those options alongside independent support organisations available in Australia.

Bonus-Related Data Handling

Where a player’s account is linked to bonus activity, such as the four-deposit welcome package or other promotional credits described in the terms and conditions, data such as deposit amounts, wagering progress, and game activity is processed to confirm compliance with the applicable conditions. These conditions typically include a wagering requirement expressed as a multiple of the bonus amount, a maximum bet permitted while a bonus balance remains active, and a defined validity window after which unused bonus funds may be removed.

This table reflects the general structure of conditions applied to bonus balances and is provided here only to explain what data is monitored and why; the full and current rules governing any bonus are set out in the terms and conditions rather than in this privacy policy.

Third-Party Links and Services

The site may reference or link to services such as payment providers, identity verification tools, or informational resources related to responsible gambling. These third parties operate under their own privacy practices, and players are encouraged to review those separately before submitting personal data to them. BetBeast is not responsible for the privacy practices of independent third-party services, even where they are referenced from within this platform.

Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in legal requirements, technology, or the way personal data is processed. Where changes are material, reasonable efforts will be made to bring them to the attention of registered players through the account or via email. Continued use of the platform after any update constitutes acceptance of the revised policy.

Contacting Support About Privacy

Players with questions about this policy, or who wish to exercise any of the rights described above, can contact customer support through the live chat facility available on the site or by email, both of which operate as part of the general 24/7 support and Help and FAQ resources. When making a request relating to personal data, it helps to provide sufficient detail to allow the request to be identified and verified promptly, including the registered account email address where applicable. Complaints about how personal data has been handled can also be raised through these same channels, and where a resolution cannot be reached directly, players may be entitled to escalate a concern to an appropriate regulatory body under the operator’s licensing framework.

BetBeast is committed to handling personal data responsibly and transparently, in a manner consistent with its licensing obligations under the Curacao Gaming Control Board and with the expectations of players in Australia. Reading this policy alongside the terms and conditions and the responsible gaming resources provides a complete picture of how the platform manages personal information and supports safer play.